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Tech support firm generates jobs

Republika

A global technology support firm is expanding operations in the country, generating 1,200 jobs for Filipinos and responding to the growing consumer demand on tech support for phones and smart home devices.

Since last year, Asurion has been searching for a new site after deciding to expand from their current base in Luzon, Gareth Boulton, the company’s director of care operations in the Philippines, said.


“When we came to Iloilo, it was special. It was very different,” he said.
Boulton cited Ilonggos and the firm’s location inside the Megaworld’s Iloilo Business Park (IBP) in Mandurriao district.


The company will be located at the 76,000-square-foot new office space at the IBP’s Two Fintech Place. It provides additional office space to accommodate future growth.


“So far, we have everything that we need. We are open now to recruit and we will be interviewing in the next months and we will be launching mid-January,” he added.


Asurion will provide next year 1,200 full-time jobs for technical support customer care representatives. There will also be additional human resources, operations, training and support positions in the same year.


Boulton said that apart from delivering insurance warranties for devices, another side of their business is technical troubleshooting.

PHOTO: PNA


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