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Shopping giants top online complaints

Republika

Two of the country’s leading online shopping applications had the most number of transaction complaints with the Department of Trade and Industry (DTI).


DTI Undersecretary for Consumer Protection Group Ruth Castelo said 6,907 of the total 14,869 online purchase-related complaints from January to October this year were against shopping apps Lazada and Shopee.


Compared to the full year of 2019, complaints against Lazada grew more than triple from 1,014 complaints to 3,475 for the first 10 months of the year.


Those against Shopee increased over five times in just 10 months from 607 complaints at end-2019 to 3,432 complaints from January to October 2020.
“Ninety percent of the total online complaints from October 2020 are against two of the more familiar platforms,” said Castelo, referring to Lazada and Shopee.


She added the remaining complaints last month involved transactions on Facebook and other online platforms.


Castelo said most of the online complaints of consumers were in violations to the Price Act, defective product, and deceptive, unfair, or unconscionable sales acts or practices.


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