CHINA CONSTRUCTS | Louise Nichole Logarta
Recently QC Mayor Belmonte announced the launch of kiosks offering the city’s e-services. The government said that these kiosks would make their services more accessible to residents. They boasted that QC was an example by which other cities should aspire to in terms of ease of doing business.
If that’s the case, then I need somebody to explain to me why my experience with QC Hall employees was less than desirable. Earlier this week, I received my CENOMAR (for those who aren’t familiar with this, it’s a certificate of no marriage, a documentary requirement for those planning to get married) and realized that there was a discrepancy in one of the names that appeared on the Cenomar and my birth certificate.
Fearing that I might hit a roadblock, I called the Civil Registry Office, planning to ask if an Affidavit of One and The Same Person would solve the problem. A woman picked up the phone and after I explained the situation and asked my question, she passed me off to a very brusque man who couldn’t be bothered to take the time to explain to me what he was saying.
He told me to just go to City Hall because “mahirap kasi i-explain.” I barely got the words “Salamat po” out before he put the phone down on me.
I don’t know about you, but telling a resident to find time in their busy schedule just to go to City Hall and have someone explain something to them because they couldn’t take the time to do it over the phone…that sounds like anything BUT ease of business.
Before boasting their progress in ease of doing business, Mayor Belmonte needs to get her people in order.