After multiple eZConsult crashes, the Quezon City government will be terminating their contract with Zuellig Pharma Corp., the firm behind the virtual care network. Instead of making booking Covid19 vaccination slots easier, many people wound up inconvenienced instead. This is on the heels of yet another system crash recently–the ninth one.
Mayor Joy Belmonte has since issued a statement that reads, in part: “We have already given Zuellig ample time to improve their system upon their request and yet their system has crashed again for the ninth time.” An ultimatum was recently issued by the city government for Zuellig to improve their system.
There was a system upgrade reported to the government, according to Mayor Belmonte. Supposedly, it would allow up to 50,000 users at a time to be accommodated. However, when new slots were opened by the government, the system crashed yet again.
Mayor Belmonte added that the registration process slowing down due to system glitches directly affects the people. The efforts of medical frontliners and volunteers to speed up the vaccination process end up being wasted as well. Given all that, the city government will be filing criminal and civil charges against the firm.
City attorney Orlando Casimiro says Zuellig essentially breached its contractual obligations to the city since it did not improve its service despite committing to do so.