With the National Capital Region and neighboring provinces of Bulacan, Cavite, Laguna, and Rizal (NCR+ bubble) now under the more lenient general community quarantine (GCQ) but with “increased restrictions”, the Manila Electric Company has announced that they will resume consumer service disconnection for unpaid and overdue accounts.
Meralco’s chief commercial officer Ferdinand Geluz stated that though they will be cutting off the power supply of consumers that are unable to settle their bills, the company remains considerate and compassionate amidst the GCQ restrictions.
“We hope our continued consideration will ease the burden of our customers, providing additional time for them to settle their bills,” he said.
Geluz also mentioned that consumers that are experiencing difficulty in paying their outstanding balances may reach out to the company via their website, social media platforms, or 16211 hotline in order to discuss a staggered payment schedule.
If consumers do not voice their concerns, however, the supplier will push through with “standard disconnection procedures”.
Although the Department of Trade and Industry (DTI) recently announced that as many as 300,000 individuals have returned to the workforce under the GCQ, they also noted that 700,000 are unable to resume work due to the “high risk” conditions of their jobs.
This has left numerous people without stable income as well as limited employment options, amidst the ongoing Covid19 pandemic.