The Quezon City government revealed last Wednesday that they are considering suing Zuellig Pharma Corporation, creator of the vaccination scheduling app, eZConsult, for damages over constant technical issues.
Since Quezon City has opened up thousands of slots for front-line workers on June 10, the app has exhibited unstable service and heavy traffic, impeding users’ ability to book schedules.
“The reason why I got the services of eZConsult is to be able to expedite the process of listing but what can we do if the root of the problem is emanating from them. The sacrifices and efforts of our medical frontliners and the time and sanity of our residents are being compromised by this inefficient system,” QC Mayor Joy Belmonte stated.
“They committed a seamless service but they failed repeatedly. Our QCitizens deserve nothing but the best service. We have already improved our system in vaccination centers where people no longer have to fall in line and go through the entire vaccination process within a maximum of 45 minutes. The queueing of line should be virtual in Quezon City Dapat kahit virtual pila wala din sa QC as long as vaccine supply is stable. Yet eZconsult is putting all our efforts down the drain,” she added.
In a statement prepared by city attorney Orlando Casimiro, the LGU said: “Failure to strictly comply with the terms of the contract shall constrain us to take all necessary legal action as may be appropriate, including both civil and criminal cases against Zuellig and its officers, for the full protection and enforcement of the Quezon City government’s rights and interests.”
The local government unit said that the corporation had until Friday (June 18) to improve and upgrade its system and meet the contractual terms. City mayor Joy Belmonte said that failure to do so would lead to the termination of the contract.
If this happens, city vaccination task force co-chair Joseph Juico reassured city residents that they need not worry about their personal data. “The database is owned by Quezon City, and the local government has a copy of the Vaccine Information Management System or VIMS.”
“If in case the contract will be terminated, [residents] who registered or booked a slot need not worry because the QC LGU has the data if we need to get in touch with them,” he added.
eZConsult, an app offering online health services and has partnered with some local governments, Quezon City among them, to assist in booking vaccination slots DALISAY NOLASCO
Photo: CNN Philippines