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Investment in workforce sustained in ITBPO industry

Republika

Despite the coronavirus disease 2019 (Covid-19) pandemic, players in the information technology and business process outsourcing (ITBPO) continued investing in their workforce.


A good part of companies’ investments are upskilling and reskilling of employees to accelerate digital transformation, IBPAP chairman Lito Tayag said.


“Digital transformation, even before the pandemic, is one of the challenges we need to face as an industry. And therefore, investments have to be made in upskilling and reskilling our people in order to address the impact and disruption brought about by digital transformation,” Tayag said.


He added that as ITBPO’s clients have accelerated digitalization, the industry has to invest also in digital transformation.


IBPAP president and chief executive officer Rey Untal added that based on numbers of the Philippine Economic Zone Authority (PEZA), investment pledges from the ITBPO sector this year were higher than last year’s commitments.


PEZA reported that ITBPO investment pledges from January to July this year increased by 37 percent to P11.4 billion from the P8.32 billion in the same period in 2019.


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