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GRAB to pay passengers P6.25M

Republika

The Philippine Competition Commission last December ordered ride-hailing service Grab to pay a total of P6.25 million to select Metro Manila passengers due to pricing anomalies discovered in 2019.


According to the transport company, they were ordered to disburse the administrative fine to passengers in Metro Manila who used their services from August 11 to October 31, 2019.


“While Grab’s fare remains compliant with the fare matrix of the LTFRB (Land Transportation Franchising and Regulatory Board), this directive follows PCC’s findings that there were some pricing issues from 11 August until 31 October 2019 that need to be addressed,” they said.


“With this ruling, select GrabCar passengers in Metro Manila with total fares of every P488 from 11 August 2019 until 31 October 2019 will be eligible for P1.00 disbursement which they can claim through the GrabRewards Catalogue within the Grab app,” they also said.


Grab added that customers who have completed their KYC (Know-Your-Customer) process can redeem their refunds on Feb. 9. The amount will be credited to their GrabPay Wallet.


In December 2019, Grab also had to pay passengers P16.5 million, P14.5 million of which was due to “extraordinary” deviation from its pricing commitment, while the remaining P2 million was caused by excessive driver cancellations. The cancellation rate stood at 7.76%, which was more than their commitment of 5%.


A month before that, they were slapped with a P23.45 million fine for violating their voluntary commitments, among which were improving services and securing fair pricing after its acquisition of former rival, Uber Technologies back in 2018.


In January 2019, Grab was also penalized P6.5 million due to submission of incorrect information on voluntary commitments.


The year prior, the PCC fined both Grab and Uber for “undue difficulties” in the review of their merger deal.


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