Recording significant strides in its priority goals for 2020, the Bureau of Customs (BOC) has fully automated its frontline transactions and reached its target to modernize the agency’s risk management processes.
The BOC made the accomplishments despite the operational challenges posed by the coronavirus disease 2019 (Covid-19) pandemic.
Finance Secretary Carlos Dominguez III congratulated the BOC led by Customs Commissioner Rey Leonardo Guerrero on its achievements in 2020, especially on its efforts to employ digital tools to automate its operations, curb smuggling, and further improve its delivery of services to the public.
Guerrero said the BOC reached its 100-percent accomplishment rate on fully automating its frontline services by allowing the online submission of documents through its Customer Care Portal System, upgrading its electronic-to-mobile (E2M) system to computerize manual processes, and accepting online payment options like PayMaya.
“The E2M upgrade is continuously being developed, but critical modules are already being deployed in various ports, online payment through PayMaya was established and online submission of documents is now integrated via the Customer Care Portal. Likewise, all deliverables for our priority program on improving our risk management system were also achieved on time,” Guerrero said.
The BOC achieved 100-percent completion of its target to improve its risk management processes in 2020 by utilizing an electronic Cargo Targeting System, enhancing its cargo selectivity system and rolling out a new, user-friendly Universal Risk Management System (URMS), Guerrero said.
Photo by PNA